Serva Health combined its powerful and fully customized case management platform, Retain3D™, and its versatile RetainACD™ call center platform to automate specialists’ communications and nurse case manager queues.
Once the communication complexities were automated, the Serva Health nurse case managers could focus on their 1-to-1 patient–caregiver relationships. This resulted in a dramatic decrease in pre-treatment dropout rates and an increase in specialist participation rates (from 40 percent to 95 percent).